12-Month Warranty – Fido Bags
In the unlikely event that something goes wrong, don’t worry—every Fido Bag is backed by a 12-month warranty from the date of purchase.
What This Warranty Covers
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Manufacturing defects related to materials or workmanship
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Issues that affect the functionality of the product under normal usage
What This Warranty Does Not Cover
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Normal wear and tear
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Scratches, scuffs, dents, or cosmetic changes from regular use
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Damage caused by mishandling, accidents, misuse, or improper storage
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Damage caused by airlines, transport agencies, or third-party handling
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Unauthorized repairs or alterations
Our luggage is designed to withstand travel. However, just like your favorite sneakers, it will naturally show signs of use over time. We believe these marks add character, not flaws.
How to Claim Warranty
To initiate a warranty claim:
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Email us at Fidobags92@gmail.com
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Share your order invoice, product images/videos, and a brief description of the issue
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Our Customer Happiness Team will review your request and guide you through the next steps
Resolution
If the issue is covered under warranty, we may offer:
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Repair
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Replacement
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Store credit (at our discretion)
All decisions regarding warranty claims will be made after inspection and verification.
